Questions? Feedback? powered by Olark live chat software

Support

Looking for answers? This might be the place to find them. Take a look below and if you don’t see your question answered already, you can contact us directly.

What happens if I lose internet access?

With our technology you can confidently keep using the system if internet goes down. Once internet is restored all work will be saved and uploaded to the cloud.

Is there a limit in number of users for my property?

No, you can have a different username and password per employee.

Can I have access to multiple hotels?

Yes, each hotel will need their own account and your username can access all approved hotels.

Do you offer discounts?

We offer package discounts, which are reflected in our pricing. If you are looking for something a little different, please request a demo. One of our sales representatives will contact you and help you get what you need.

How can Cloudbeds help decrease overbookings?

The real-time integrated channel manager will automatically close all of your OTAs once you run out of approved inventory.

What current channels do you manage?

We offer more then 300 different connections with more coming every week. See our partial list of connected channels, and request a demo for a complete list.

Does Cloudbeds charge a license fee?

Never; our system is in the cloud and will never charge a license fee to use it.

How long does it take to get implemented?

The typical implementation process is less than 10 days.  Platform creation, connections, booking engine, rates, reservations, and training must be completed by the launch date.

Can Cloudbeds integrate with my current PMS?

Yes; our channel manager myallocator can integrate with many popular PMSs.

Can the system help with packages?

Cloudbeds has a package engine to help you promote yourself directly.  You can also have dedicated landing pages for special rates and promotions.

Is my information secure?

The security of your information and transactions is the core of our business and our top priority at Cloudbeds.

Cloudbeds automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are never directly connected to the internet, so your private information stays private.

Does Cloudbeds process payment?

Our most popular option is Tokenex.  This is a completley secure and PCI compliant system which hold payment information so that you can keep processing payments through the same system you use today. We also offer Stripe, PayPal, Authorize.net, BCash.

Support you can trust from the experts you know.

Training Done the Right Way

Our goal is to get your property online, implemented, and trained as soon as possible. Because each of our clients is unique, we built a flexible training program.

The first step is to figure out what model is best for your property. We remote installation packages where a trainer can assist you via phone using web-based tools to train you and your staff with a strategic hands-on approach. One of our hospitality training account managers will work with you to train your staff using a hands-on approach.

Quick and Easy Setup

Our software was designed from the ground up by a team of seasoned hospitality and technology experts to be simple and intuitive for use by properties of all sizes. And because of this design, you don’t ever need expensive hardware or software — all you need is an Internet connection.

No matter what system or process you are transitioning from, our team of implementation strategist will guide you through a convenient and efficient deployment of our products in your hotel. You will be amazed at how quick and easy you and your staff will be up and running.